Refund policy

At WhiteMart, customer satisfaction is our priority. We strive to ensure that every product delivered meets your expectations. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received. Products must be returned in their original packaging along with all included accessories, manuals, and documentation.

Items that show signs of use, damage caused by the customer, or missing components may not qualify for a return or refund. Certain products, including personal care items, hygiene products, customized items, and clearance products, may be non-returnable unless received defective or damaged.

Refund Process

Once the returned item is received and inspected, our team will review the return request and notify you regarding the approval status. If approved, the refund will be processed through the original payment method used for the purchase.

Please allow a reasonable processing period for the refund to appear in your account, depending on your payment provider or financial institution. Shipping charges and handling fees are generally non-refundable unless the return is due to an error on our part or a defective product.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery. To help us resolve the issue quickly, customers may be asked to provide clear photos or videos of the item and packaging.

After verification, WhiteMart will arrange a replacement, exchange, or full refund as appropriate. We are committed to ensuring a fair and satisfactory resolution for all valid claims.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a defective, damaged, or incorrectly shipped item. We recommend using a trackable shipping service, as WhiteMart cannot guarantee receipt of returned packages without tracking information.

Policy Updates

WhiteMart reserves the right to modify or update this Return & Refund Policy at any time to reflect operational, legal, or service-related changes. Any updates will become effective immediately upon publication on our website. Customers are encouraged to review this policy periodically for the latest information.